Frequently Asked Questions - FAQs

Ordering a pair of steel toe dress shoes online can be very challenging.  Oxford Steels is dedicated to making this buying experience as painless as possible.  Browse our list of frequently asked questions below to see if we can address your concern. 

 Didn’t find the answer to your question?  Feel free to reach out to us at contactus@oxfordsteels.com

 

 Question:  I am unsure which size steel toe dress shoe to order?

Answer:  We recommend ordering a half size (US) smaller than what you typically wear in a dress shoe.  Our shoes are genuine leather, they should be a little snug at first. However the leather will stretch and form to your foot as the shoe breaks in.

 

 Question:    I received my steel toe dress shoes and they do not fit, what do I do? 

Answer:  Oxford Steels will honor one free exchange if your shoes show no visible damage and have not been worn.  If you feel you would like to try a different pair, simply reach out to us at contactus@oxfordsteels.com. Specify your new size and we will provide a return shipping label.  Mail the original pair back to us and we will ship your replacement pair once the original pair has been received & inspected.

 

 Question:  I have a wide foot, will Oxford Steels’ steel toe dress shoes fit me? 

Answer:  Our Oxford steel toe shoes are made to an EE width mold. Reference the question above. If your dress steel toe shoes don’t fit properly the first time, we exchange for free.

 

Question:  I would like to order a steel toe dress shoe, but it is not in stock?

Answer:  We're sorry to the inconvenience!  If a shoe you would like to purchase is not in stock, there are two ways to proceed.  If you would like priority on applicable models you have the option to pre-order.  If pre-ordered, when this shoe arrives back in stock you will be on our list for shipment the morning after. Pre-order typically arrive at the customer within 6 weeks.

 If you do not pre-order you can always email us at contactus@oxfordsteels.com to be put on a waiting list.  These orders will be filled on a first come first, serve basis.

 

Question:  I don't see an option for my size. What do I do?

Answer:  We normally keep sizes 9US – 13US in stock. If you are interested in size 6US - 8.5US we can custom order a pair from our manufacturer at no extra cost. Custom orders typically arrive at the customer within 6 weeks.

 

Question:  What safety compliance can I expect from your steel toe safety shoe? 

Answer:  Currently our shoes are certified to ASTM F-2413-11 Impact and Compression resistance.  We are working on expanding our safety certifications to reach a broader range of safety compliance (slip resistance, electrical discharge, etc....).  Let us know if you would like to be kept up to date on this progress at contactus@oxfordsteels.com.

Leave a comment

Please note, comments must be approved before they are published