Returns & Exchanges

How it Works

To initiate a Return or Exchange please send us an email at contactus@OxfordSteels.com. Please be sure to include your order number with your email and we will promptly email you a Return Label.

 

Exchanges

Oxford Steels will replace items if they are the incorrect size, defective or damaged. Returned and exchanged products must be in the original packaging and shipped back in a suitable shipping box.

If you cannot wait to receive your new pair of shoes, you may purchase the replacement pair and upon the receipt of the returned item, you will be refunded.

 

30 Days No Questions Asked Return!

If you do not enjoy your shoes for whatever reason, please contact us and we will provide a refund for your purchase. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.


Once your return is received, we will send you an email to notify you that we have received your returned item. Your return will be processed taking into account any shipping purchases/costs (See Shipping Section for me details). A credit will automatically be applied to your credit card or original method of payment, within a few days.

 

Shipping

Shipping cost for the first exchange, for products purchased inside the 48 contiguous states, will be paid by Oxford Steels. Unfortunately, at this time Oxford Steels can only cover shipping costs for products purchased inside the 48 contiguous states. All products purchased outside the 48 contiguous states can be returned and exchanged with the cost of shipping paid by the customer.

Shipping costs are non-refundable. If you receive a refund for your purchase, the cost of return shipping will be deducted from your refund. Any expedited shipping paid at the time of purchase will not be refunded.

Depending on location, the time it may take for your exchanged product to reach you may vary.

 

Late or Missing Refunds

If you have not yet received your refund you should;

Contact your credit card company, it may take some time before your refund is officially posted.

Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not yet received your refund, please contact us at contactus@oxfordsteels.com.